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Frequently Asked Questions

Where Does Your Company Come From? How Can I Trust Your Company?

Operating in the hair business for decades, Khamida Hair is one of the most professional and reputable Vietnamese organizations in hair manufacturing and trading Asian Human Hair around the world. Our organization is proud to be one of the institutions which are confirmed by the Ministry of Industry and Trade of Vietnam. Besides it, our institution has been verified by SGS – One of the top global inspection companies. SGS is an international inspection agency working worldwide to improve quality and productivity, reduce risk, verify compliance, and speed to market. We are also proud to be the first company in the Vietnamese Hair Industry that was verified by Alibaba staff as well as SGS.

Where Does Your Hair Come From?

We commit that all of KHAMIDA’s hair products are made ENTIRELY from Vietnamese human hair and NO MIX SYNTHETIC FIBER. We only have one hair source: local human hair, which is come from two areas: the northern mountainous area and the southern plains area.

What Is The Difference Between The 3 Standards?

In the Vietnamese hair market, the quality grades of hair products are divided into three basic categories: Super Double Drawn, Double Drawn, and Single Drawn.

  • Single-drawn hair is the category of the lowest hair thickness with just 40-50% of the hair having the same length. When you touch the hair, it appears thick at the root but very thin at the tail.
  • Double-drawn hair refers to the 2nd rank in hair thickness with 60-65% of the hairs being the same length. Only 35-40% of your hair won’t show them too much and the double-drawn hair bundle looks full too.
  • Super double-drawn hair is the highest rank in hair grade with 80-90% of the long hair strand as single-drawn hair and double-drawn hair, and the rest of the hair is short.
Can I bleach, dye, and heat styling directly to your hair?

Vietnamese hair is well known for being highly strong, silky, and not tangled or shedding, despite its thick appearance, Vietnam Human hair is not coarse or rough but extremely smooth and silky. And because all of KHAMIDA’s Hair Products are made from 100% Vietnamese human hair, they have not been chemically processed in any way. So you can do anything with human hair extensions that you can do to your natural hair. This includes dyeing, cutting, heat styling and chemically processing your human hair. While it’s best to avoid overly harsh chemicals, Virgin and Remy extensions can be lightened or darkened in the same way as natural hair can.

What kind of hair textures do you have?

With more than a decades of operation experience, our factory is mainly engaged in the research, and the production of the highest quality Raw Human Hair, Weave Hair, Colored Hair, Tape-in,  Invisible Tape-in, Clip-in Hair, Keratin Hair (U, I, V, Flat tip), Nano Hair Tip, Pony Tail Hair, Lace Closure, Frontal and Hair Wigs. KHAMIDA Hair has a strong production ability to supply all the trending hair textures such as straight, wave, curly, etc, and the latest hair color trends in the world as well as the specific services to satisfy a variety of quality requirements.

What’s your minimum order quantity?

 In KHAMIDA HAIR, the minimum order quantity is about 0.3 kg (300 grams). However, we also understand that customers tend to place the small order (from 0.1kg to 0.2kg) in order to previously test the hair quality, hair strands as well as hair color, so with the aim of bringing the best experience for the customers as well as to providing the most favorable condition for those purchasing our products, we also received the order with the minimum order quantity from 0.1kg (100 grams) to 0.2kg (200 grams).

Do you have the hair in stock or available hair to ship now?

With the mission of making the best high-quality hair, the KHAMIDA HAIR hair factory does not produce large quantities of hair and keeps it in stock like Chinese factories do (because this way can make the hair dry and not silky). Instead of that, our factory prepares 100% Best - Newest - Fresh hair materials for each customer order so that each bundle of hair will be in the perfect situation: silky, soft, and the hair strands in the best condition.

Do you sell wigs, closure, and frontal? If so, which type of Lace do you use?

 We sell Lace Frontal, Closure and Wigs hair utilizing two types of lace is: Swiss HD Lace and Transparent Lace. We'll  produce your order as soon as success confirmation payment, our factory prepares 100% best-newest- fresh hair materials for each customer order so that each hair product will be in the perfect situation: silky, soft, and the hair strands in the best condition.

How Long Does It Take To Produce An Order?

After receiving your order, we will start to produce the hair according to your request. This production process can take 4->7 days depending on your order.

What Payment Methods Do You Accept?

 We accept the following payment methods: Bank transfer, Money Gram, Paypal, and Western Union.

Does the company accept payment via Alibaba (Alipay)?

We currently offer a variety of payment methods, including bank transfer, MoneyGram,PayPal, and Western Union. However, when it comes to payment via Alipay, we, like all Vietnamese hair companies, have yet to be granted this option by Alibaba (Alipay is an e-wallet launched and developed by Alibaba Group). Perhaps this payment method will become available in the near future in Vietnam, providing users with a variety of payment options.

When do I have to pay? Can I partial pay or have to pay full?

After successfully placing your order and confirming the invoice, you will have to pay money in advance to have the factory produce your hair. All customers who import hair from KHAMIDA HAIR Hair can choose to make a full payment or pay a certain part first. The deposit payment must equal 70% of the order value. We will not send the order to the shipping agent until we receive complete payment.

How Can You Calculate the Shipping Fee? Does the company allow the selection of shipping agents?

KHAMIDA HAIR is currently connected to all major international carriers (DHL, UPS, FEDEX, and others). The time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address. In KHAMIDA HAIR, the shipping fees have been calculated based on the weight of your order. We could not show you the specific numbers, because each shipping agents have its own range of prices. Furthermore, if you do not choose a logistics agent, we will choose the best one for you based on our previous experiences and customer data.

Do You Offer Free Sample Products?

Currently, the company does not provide free sample products for customer testing. To ensure the customer’s pleasure prior to delivery, our team will video call or utilize other means to allow customers to inspect the product quality after our factory has completed generating the order. We only deliver packages to shipping agents after the consumer has been satisfied with the quality of the hair products.

If my hair doesn't match my order, will I get a refund? What are your return and refund policy?

We will contact the customer via video call or other ways before delivering the shipments to shipping agents to assist the customer to inspect the quality of their hair products and ensure the accuracy of the order.
However, some matters may occur with the packages during the delivery process, but you do not need to be concerned because the company also provides a good guarantee policy. We have clear policies regarding returns and refunds.

How to place an order?

Kindly contact us through our hotline/ whatsapp number at (+84) 979354224 or

(+84) 979317266 We are always availabe and try our best to support you.

What if “delivered but not delivered” happen?

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

I noticed that some of the bundles have a slight lighter hair color than other bundles I have ordered previously. I also discovered a few grey hairs present, is this normal?

Absolutely. This is perfectly normal. Please understand that 100% pure Virgin hair is untreated hair. It comes from various donors. Some donors are older than others and vice versa. Each donor will have a different hair curl pattern and hair color ranging anywhere from an off black to a natural brown color, and yes, even a few gray strands here or there. At no time will virgin hair bundles ever look the same because all hair is not donated by the same person. What is always consistent is the raw and natural quality of the hair. The gorgeous texture and gentle blend that it has with your own natural hair.

How to tell human hair from synthetic hair?

Human hair has natural protein . It is easy to tell by burning and smell: human hair will turn to be ash, which will go away after pinching. Human hair will smell foul. When burning the human hair will, it shows white smoke. While synthetic hair will be a sticky ball after burning and will show black smoke. Moreover, human hair may have very little gray hair and split ends. It is normal but not a quality problem.

Can I dye/color the hair?

Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighten the hair. We recommend to dye darker, since it is difficult for the original colour to fade. Virgin hair extension in competitive price. Improper dying will ruin the hair. We highly recommend having your hairdresser dye the  virgin hair . Colouring by yourself will take a risk of not coming out the shade you want. If you can't get to a salon, please always use a good quality products and test a small sample first.

How to care your hair?

1. Wash the hair in one week.
2. Water to wet hair,use a mild Shampoo, Rinse and leave to dry.
3. Comb with a wire brush after dry.
4. You can perming dyeing, but please remember do not do this too frequent,and remember to use the nutrition water.
5. The combs you`d better choose the round with wide-toothed comb.
6. Don't make the hair under the blazing sun for quite a long time.
7.Don't blows the root of hairs too near with the hair drier.
8. Don't grasping the root of hair overexert 

What type of hair care products should I use?

1. Treat this hair just as if it was your own hair.
2. Use good quality shampoo and conditioning products.
3. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners.
4. You could use gel or hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time.
5. Olive oil will be a good choice to keep the hair healthy.

If I order today , how long it takes for the shipment?

The hair will be shipped out within 12-24 hours in working day if we have stock for that, it takes 2-4 working days to USA and Europe countries, 4-7 working days to Africa countries.

How about the return policy?

WITHIN 10 DAYS AFTER RECEIVING OUR HAIR, YOU CAN ASK FOR AN EXCHANGE OR REFUND IN THE CASES LISTED BELOW:
• The hair has not been used.

• The hair is tangled/ shedding.

• The length of the hair bundle is shorter than the one on the quotation you paid.

• The hair texture/ color/ size of closure (or frontal) is not the same as what we concluded.

WE WILL REFUSE TO EXCHANGE OR REFUND FOR THE PRODUCT IN THE CASES AS BELOW:
• You used/ damaged/ cut the hair.

• You changed the pattern of the hair.

• Don’t return/refund for hair extension products (hair material bulk, tape,keratin tip, clip in, mircoring, nanoring,…), Wig product, Lace closure/frontal

AND WE ONLY CAN:
REFUND THROUGH PAYPAL DUE TO OUR GOVERNMENT POLICIES.
RECEIVE THE PACKAGE YOU RETURN WITH EMS, NOT UPS OR DHL.
ONLY APPLY RETURN/REFUND FOR WHOLESALE ORDER FROM 3KG
ADDITIONAL COSTS SUCH AS TAXES (IF ANY) WILL BE BORNE BY THE BUYER

Where is the product shipped from? What is the cost of shipping?

All our products are shipped from Vietnam. We ship orders using DHL, UPS, EMS, Fedex …. We do offer expedited shipping at the cost of customers’ expense and estimated delivery costs/time vary depending on which kind of service is chosen, weight of package, and delivery destination.

What are the grades of hair? Do you have 9a/10a/8a/..grade?

Actually, grade is the way that Chinese value their hair. We sell Vietnamese hair so we just have single, double and super double drawn hair and all of them are best quality. Let us show you some pics to see the difference.

How are the cuticles of the hair?

The hair still keeps all cuticles so it’s strong and not easy to be damaged. We just wash the hair carefully with shampoo which is extracted from natural ingredients. We don’t use any noxious chemicals to process the hair so if you want to change other hairdos, you completely style as you like.

Are you a manufacturer? Can I visit your factory ?

Yes, we are a manufacturer, established in year 2008. We warmly welcome your visit. Please kindly tell us your schedule before you come here, we will arrange picking up.

What are non-Remy hair, Remy hair, and virgin hair?

- Non-Remy hair is collected from the floor of temples and hair salons. Cuticle directions become mixed, causing tangling and matting. To disguise this the hair will go through an acid bath to completely strip the cuticle, similar to relaxing your hair about a dozen times
- Remy hair: each bundle Remy hair are from 3-4 difference people mixed together, but all Remy hair bundle are the same cuticle direction
- Virgin hair is hair from only one girl, cuticle aligned.

Is the hair from one donor?
  • We offer both mixed head and one donor
  • One donor will only up to 50 cm – 60 cm (about 20''- 22'') (the price is more higher)
KHAMIDA HAIR EXTENSIONS
407/23/19 Nguyen xi Street,11 Ward, Binh thanh District, Ho Chi Minh City, Vietnam
+84 979 317 266
khamida.vn@gmail.com
Thứ 2 - Thứ 7: 8:00 - 18:00
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